Some urBeats3 Customers May Have Been Denied Service Due to Serial Number Error

Some urbeats3 devices may have incorrect serial numbers that could lead to service being denied, according to information provided to Apple Authorized Service Providers.


Apple has informed AASPs that a "limited number" of urbeats3 were released with an incorrect serial number that results in an error when looking them up in the repair database.
A limited number of urBeats3 devices have the incorrect serial number printed on them that results in a 'Serial Number Unrecognized' error when looking up a device.

When faced with this issue, check whether the fifth digit of the serial number is an 'E'. If so, validate proof of purchase and attempt to create the repair by substituting the fifth digit 'E' in the serial number with a 'Y'.
To provide service to urbeats3 devices exhibiting this problem, Apple recommends Apple Authorized Service Providers validate proof of purchase by replacing the "E" located in the fifth spot of the sequence with a "Y."

Apple introduced urbeats3 in September 2017, and has sold them since then. Priced at $60 and often available on sale for less, urBeats3 are Apple's most affordable Beats-branded earbuds.


This article, "Some urBeats3 Customers May Have Been Denied Service Due to Serial Number Error" first appeared on MacRumors.com

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Apple Launches New urBeats3 Earphones, New Colors for BeatsX

Apple today quietly introduced new urBeats3 Earphones that come equipped with a Lightning connector, allowing them to work with Apple devices that don't have a headphone jack - the new iPhone 8, iPhone 8 Plus, and iPhone X, plus the existing iPhone 7 and 7 Plus.

Apple is also offering a model that has a traditional 3.5mm plug that works with iPads and other Apple devices that continue to offer a headphone jack.


Apple says the urBeats3 wired earphones feature a "fine-tuned acoustic design" for an "exceptional listening experience." They ship with a variety of eartip options for a customized fit, and include secure-fit wingtips for a comfortable, secure fit when working out.

The urBeats3 earphones with a Lightning connector are available in Silver, Gold, and Black to match the new Gold, Silver, and Space Gray iPhone models. The iPhone 8 and 8 Plus come in Gold, Silver, and Space Gray, while the iPhone X comes in Silver and Space Gray.

The urBeats3 earphones with 3.5mm jack are available in Gray, White, Blue, and Black. Both models are priced at $99.95, and will be available for purchase this fall.


In addition to new urBeats3 earphones, Apple has also introduced new colors for its wireless W1-equipped BeatsX headphones. The BeatsX headphones are available in Silver and Matte Gold to match the iPhone 8 colors.

BeatsX are priced at $149.95 and will ship out in three to five business days for orders placed today.


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