Some Apple Watch Series 2 Repairs May Qualify for Series 3 Replacement Until Further Notice

Until further notice, repairs of 38mm aluminum Apple Watch Series 2 models will be fulfilled with equivalent Series 3 models due to a temporary shortage of unspecified parts, according to an internal document shared with Apple Stores and Apple Authorized Service Providers today.


The internal document, obtained by MacRumors, reminds technicians that Series 3 models require an iPhone compatible with watchOS 4 or later. Apple instructs technicians to notify iPhone 5 and iPhone 5c customers of their option to upgrade their iPhone to resolve this incompatibility.

If a customer is unable to accept the substitute Series 3 model, Apple says they can contact Apple support to request a refund.

Apple has offered similar Apple Watch repair substitutions in the past due to parts shortages, providing some lucky customers with an upgrade to a newer generation of the device at a fraction of the brand new price, but we obviously do not recommend abusing this temporary good-will policy.

To initiate a repair, head to the Get Support page on Apple's website and book an appointment with an Apple Store or Apple Authorized Service Provider. We cannot guarantee that all locations will acknowledge existence of this internal policy, especially given it has no firm end date, so your mileage may vary.

Related Roundups: Apple Watch, watchOS 5
Tag: GSX
Buyer's Guide: Apple Watch (Neutral)

This article, "Some Apple Watch Series 2 Repairs May Qualify for Series 3 Replacement Until Further Notice" first appeared on MacRumors.com

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Apple Updates Repair Policy for iPhone X Units With Face ID Issues

Apple has updated its service policy for a limited number of iPhone X units that may be experiencing issues with Face ID.


Apple Stores and Apple Authorized Service Providers are now authorized to perform a whole unit replacement for iPhone X units with Face ID issues, instead of a display repair, according to an internal document obtained by MacRumors.

Apple Stores and Apple Authorized Service Providers have been advised to first run diagnostics on the iPhone X's rear camera and potentially repair that system if necessary to see if that resolves the problem. If the issues persist, then a whole unit replacement is now permitted, the document states.

There appears to be some kind of link between failure of the iPhone X's rear camera and front TrueDepth system, although it's not entirely clear.

The document in full reads:
In order to provide the best customer experience, if a customer reports that their iPhone X is having Face ID issues, you may be able to resolve the issue with a rear camera repair. Run AST 2 on the customer’s device to check the camera. If the diagnostics find issue with the camera, perform the repair to see if the issue is resolved. If the issue is not resolved, perform a whole unit replacement instead of a same-unit display repair.
Apple has not commented on this matter publicly, or launched any sort of official repair program, as these are internal guidelines.

Affected customers can book an appointment with an Apple Authorized Service Provider or Apple Store via the Contact Apple Support page: iPhone → Repairs & Physical Damage → The Topic is Not Listed → Bring In For Repair. Following those steps also presents options to contact Apple by phone or email.

Related Roundup: iPhone X
Tags: Face ID, GSX
Buyer's Guide: iPhone X (Neutral)

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