Class Action Lawsuit Against Apple for Offering Refurbished Replacement Devices Under AppleCare Moves Forward

A U.S. District Judge in San Jose today certified a class action lawsuit that accuses Apple of using "inferior" refurbished products as replacements for its AppleCare and AppleCare+ protection plans despite promising consumers new or equivalent to new replacements. [PDF]

The class action lawsuit was first filed against Apple in July 2016 by customers in California who were unhappy that their iPhones and iPads were replaced by refurbished devices under Apple's AppleCare or AppleCare+ plan.


The plaintiffs, Vicky Maldondo and Joanne McRight, claimed that Apple's decision to offer refurbished devices violate its own AppleCare Terms and Conditions and the Consumer Legal Remedies Act. From the original lawsuit:
The Apple Plans purport to provide consumers with Devices that are "equivalent to new in performance and reliability." What that phrase means is 'new' as refurbished devices can never be the equivalent to new in performance and reliability. Plaintiffs allege that it means refurbished. Refurbished is synonymous with the term "reconditioned," that is, a secondhand unit that has been modified to appear to be new for all purposes relevant to this litigation.

"New" means a Device that has never been utilized or previously sold and consists of all new parts. The word "refurbished" appears only once in the AppleCare+ terms and conditions even though the printed booklet is 33 pages long.
The lawsuit seeks compensation for iPhone, iPad, or iPod owners who purchased AppleCare or AppleCare+ coverage.

The law firm behind the lawsuit says that Apple customers who paid for AppleCare should have received new Apple devices that Apple promised, and is aiming for the difference in value "between devices that work like new and the inferior devices Apple provided class members."


This article, "Class Action Lawsuit Against Apple for Offering Refurbished Replacement Devices Under AppleCare Moves Forward" first appeared on MacRumors.com

Discuss this article in our forums

AppleCare+ Renewable Monthly Payment Plans Now Available for iPhone, iPad, and Apple Watch

Last year, Apple added monthly payment options to some of its AppleCare+ protection plans on select devices, and now the company has decided to make them even more flexible: On Tuesday, it began offering rolling monthly subscription plans that automatically renew until canceled by the customer.

AppleCare+ renewable monthly plan offered at checkout

As reported by 9to5Mac, customers purchasing an iPhone, iPad, or Apple Watch can now continue to pay for monthly AppleCare+ coverage for as long as they like, or until Apple can no longer service the device.

The key change in the company's new AppleCare+ legal document was spotted in the following passage, which sets out the terms of Apple's monthly plans.
For Monthly Plans, your Plan Term is one (1) month. Your Plan will automatically renew each month unless cancelled as set forth in the "Cancellation" Section 9 below, including in the event that Apple is no longer able to service your Covered Equipment due to the unavailability of service parts, in which case Apple will provide you with thirty (30) days' prior written notice of cancellation, or as otherwise required by law.
When purchasing an Apple Watch Series 5, iPhone, or iPad via Apple's online store, the change is explicit. Customers who choose AppleCare+ are now asked if they want to "Pay monthly until canceled," as opposed to paying for two years of coverage outright.

However, the subscription-style monthly plans aren't universally available on the Apple Store. For Macs, Apple TV, HomePod, and other AppleCare+ eligible products, Apple is still only offering upfront fixed term payment plans.

It's worth noting that the monthly AppleCare+ plans do cost more than paying an upfront price. For example, an AppleCare+ plan for Apple Watch Series 5 totals $95.76 when paid monthly for two years, whereas paying for 24 months of coverage upfront costs $79.

Still, it does mean customers who want coverage beyond the two (or in some cases three) years now have the ability to subscribe and the flexibility to cancel whenever they choose.

Apple has yet to open orders for the new iPhone 11 and iPhone 11 Pro, so the AppleCare+ options don't show yet, but we do know that upfront pricing is going to be $149 and $199, respectively, for those models, and we can be fairly sure that the new monthly rolling plans will be extended to them, too.


This article, "AppleCare+ Renewable Monthly Payment Plans Now Available for iPhone, iPad, and Apple Watch" first appeared on MacRumors.com

Discuss this article in our forums

Apple Debuts New $29 AppleCare+ Plan for AirPods and Beats

Alongside new iPhones, Apple Watch models, and an updated iPad, Apple today released a new $29 AppleCare+ plan that's designed specifically for headphones like AirPods and Beats devices.

AppleCare+ extends the warranty of AirPods, Beats earphones, and Beads headphones to two years from the date of purchase (up from one year) and includes two incidents of accidental damage coverage for a $29 service fee.


The AppleCare+ plan for headphones can be bought when purchasing new AirPods or Beats or within 60 days of the purchase. Buying AppleCare+ after the initial purchase will require a visit to an Apple Store or by calling a specific support number and running a remote diagnostic.

AppleCare+ is available for the following devices:

  • AirPods

  • Beats EP

  • Beats Pro

  • Beats Solo3 Wireless

  • Beats Studio3 Wireless

  • BeatsX

  • Powerbeats Pro

  • Powerbeats3 Wireless


The plan covers the headphones, the battery, and the included USB charging cable along with the aforementioned two incidents of accidental damage. Software support is also included, and Apple's support staff will be able to answer any questions that Beats and AirPods owners have.

Related Roundup: AirPods 2
Buyer's Guide: AirPods (Buy Now)

This article, "Apple Debuts New $29 AppleCare+ Plan for AirPods and Beats" first appeared on MacRumors.com

Discuss this article in our forums

Carrier Protection Plans for iPhone, iPad, and Apple Watch Now Offer Same Perks as AppleCare+ in Canada

Canadian residents who purchase third-party protection plans for an iPhone, iPad, or Apple Watch can now access service and support directly from Apple, with equivalent coverage as AppleCare+ customers, according to an internal document published by Apple today and obtained by MacRumors.


If a customer purchases a protection plan for her iPhone from a carrier like Bell or Rogers, for example, she can now book an appointment with an Apple Store or Apple Authorized Service Provider in Canada and receive the same services as AppleCare+, including up to two incidents of accidental damage coverage.

Apple advises technicians to service customers with an eligible third-party protection plan "in the same manner you do today for AppleCare+" and to "address their issue in the same great way you take care of all our customers."

Theft, loss, and any accidental damage incidents after the first two will remain handled by carriers and their insurance providers, wrote Apple.

A few U.S. carriers already offer this, including T-Mobile.

AppleCare services for third-party protection plans in Canada are supported by Brightstar.

To schedule an appointment with an Apple Store or Apple Authorized Service Provider in Canada, head to the Get Support page on Apple's website.


This article, "Carrier Protection Plans for iPhone, iPad, and Apple Watch Now Offer Same Perks as AppleCare+ in Canada" first appeared on MacRumors.com

Discuss this article in our forums

AppleCare+ for Mac Expands to Spain, Singapore, Thailand, and Greater China

AppleCare+ for Mac availability has expanded to Spain, Singapore, Thailand, China, Taiwan, Hong Kong, and Macau as of this week.


AppleCare+ extends the warranty period of a Mac by an additional three years from the AppleCare+ purchase date, and adds up to two incidents of accidental damage coverage, each subject to a service fee that varies by model. AppleCare+ is available for every Mac that Apple sells - prices vary.

Until now, only the basic AppleCare Protection Plan was available for the Mac in these regions, which provided 24/7 priority access to Apple support advisors via online chat or phone, but did not include accidental damage coverage.

Without AppleCare, most Apple products have a limited one-year warranty and an initial 90 days of complimentary support.

AppleCare+ for Mac expanded to Canada, Mexico, Austria, France, Germany, Ireland, Italy, the Netherlands, Saudi Arabia, Sweden, Switzerland, the United Arab Emirates, and the United Kingdom in October 2018. It is also available in the United States, Australia, New Zealand, and Japan.


This article, "AppleCare+ for Mac Expands to Spain, Singapore, Thailand, and Greater China" first appeared on MacRumors.com

Discuss this article in our forums

Apple Pencil Now Eligible for AppleCare+ Even Without Being Purchased Alongside an iPad

Effective today, the Apple Pencil no longer needs to be purchased at the same time as an iPad to be eligible for AppleCare+ coverage, according to an announcement shared with Apple Stores and Apple Authorized Service Providers today.


This means that if a customer has AppleCare+ for iPad, coverage now extends to any first-generation or second-generation Apple Pencil the person may own even if purchased separately. AppleCare+ for iPad covers up to two incidents of accidental damage to the Apple Pencil, each subject to a fee of $29 plus tax.

AppleCare+ covers both the iPad and Apple Pencil for two years from the date the plan is purchased. AppleCare+ must be added within 60 days of purchasing an iPad, but when the Apple Pencil was purchased does not appear to matter.

The news coincides with the launch of new iPad Air and iPad mini models. AppleCare+ is $69 for both devices.


This article, "Apple Pencil Now Eligible for AppleCare+ Even Without Being Purchased Alongside an iPad" first appeared on MacRumors.com

Discuss this article in our forums

AppleCare+ for New iPad Air Costs $69, Same Price as 9.7-Inch iPad and iPad Mini

Despite starting at a higher price of $499, the new 10.5-inch iPad Air released today qualifies for the same $69 tier of AppleCare+ as 9.7-inch iPad and iPad mini models. AppleCare+ for the latest iPad Pro models remains $129.


AppleCare+ is an optional warranty plan that extends the iPad Air's warranty period to two years from the original purchase date of the device, and adds up to two incidents of accidental damage coverage, each subject to a service fee of $49 plus applicable taxes in the United States. Prices vary elsewhere.

The plan also covers accidental damage to the Apple Pencil for up to two years with a $29 fee plus tax per incident.

AppleCare+ provides 24/7 priority access to support advisors via online chat or phone for up to two years after the iPad Air's original purchase date. Without the plan, iPad Air owners are covered by Apple's limited one-year warranty and an initial 90 days of complimentary telephone support.

AppleCare+ for the new iPad Air can also be financed with monthly payments of $3.49 for up to 24 months.

Apple will charge a fee of $249 for accidental damage to the new iPad Air without AppleCare+, so as with most forms of insurance, the plan can pay for itself if ever used. AppleCare+ must be added within 60 days of purchasing a device.


This article, "AppleCare+ for New iPad Air Costs $69, Same Price as 9.7-Inch iPad and iPad Mini" first appeared on MacRumors.com

Discuss this article in our forums

AppleCare+ for Mac With Accidental Damage Coverage Expands to Canada, Mexico, and Europe

AppleCare+ for Mac with accidental damage coverage is now available in Canada, Mexico, and many countries across Europe and the Middle East, including Austria, France, Germany, Ireland, Italy, the Netherlands, Saudi Arabia, Sweden, Switzerland, the United Arab Emirates, and the United Kingdom.


AppleCare+ for Mac was previously limited to the United States, Australia and New Zealand, and Japan, but its availability expanded to the aforementioned countries following the conclusion of Apple's special event in Brooklyn on Tuesday.

AppleCare+ provides up to three years of hardware coverage and tech support for an eligible Mac, effective on the purchase date of the plan. This includes up to two incidents of accidental damage, each subject to a service fee that varies based on damage to the screen, external enclosure, or other components.

In the UK, for example, the per-incident fees are £79 for screen or external enclosure damage, and £229 for other damage.

The accidental damage fees are in addition to the cost of the AppleCare+ for Mac plan itself, which varies. The plan is available for the MacBook, MacBook Air, 13-inch and 15-inch MacBook Pro, iMac, iMac Pro, Mac Pro, and Mac mini.

AppleCare+ for Mac benefits are in addition to any legal rights provided by consumer law in the aforementioned countries.

AppleCare+ can be purchased alongside a new Mac on Apple's website, at Apple retail stores where available, and at select Apple Authorized Resellers or Apple Authorized Service Providers. It can also be added within 60 days of a Mac's purchase date, pending an inspection or diagnostic test.

In these countries, AppleCare+ for Mac replaces the basic AppleCare Protection Plan for Mac, which didn't include accidental damage coverage. Apple continues to offer the AppleCare Protection Plan for Mac in certain countries, such as Spain, Finland, Norway, Poland, Taiwan, Singapore, and Brazil.


Discuss this article in our forums

iPhone XR Repair Fees Without AppleCare+: $199 for Screen Damage, $399 for Other Damage

Apple has detailed out-of-warranty repair fees for the iPhone XR ahead of the smartphone's launch on Friday.


In the United States, Apple will charge $199 to repair a damaged iPhone XR screen and $399 to repair other damage to the device, unless it is a manufacturing defect covered by Apple's standard one-year limited warranty. Prices vary in the United Kingdom, Canada, Australia, and other countries.

These prices do not apply to customers who purchase AppleCare+ for the iPhone XR, starting at $149 in full or $7.99 per month.

AppleCare+ is an optional warranty plan that extends an iPhone's warranty coverage to two years from the purchase date of the plan. AppleCare+ adds up to two incidents of accidental damage coverage, each subject to a lower service fee of $29 for screen repairs and $99 for any other damage.

As with any form of insurance, AppleCare+ provides peace of mind, but only yields savings in the event it is used.

If the screen cracks on an iPhone XR, for example, the repair fee with AppleCare+ is up to $178, savings of at least $21. If the back glass shatters, the repair fee with AppleCare+ is up to $248, savings of at least $151. Those prices are based on the full $149 cost of AppleCare+ for iPhone XR plus deductibles.

If a customer pays for AppleCare+ in monthly instalments, there is the potential for even more savings versus the out-of-warranty fees.

iPhone XR pre-orders began last Friday in over 50 countries. The first deliveries to customers and in-store availability will begin Friday, October 26. The colorful device starts at $749 in the United States.

Related Roundup: iPhone XR
Buyer's Guide: iPhone XR (Buy Now)

Discuss this article in our forums

AppleCare+ Price Reduced to $69 for 9.7-Inch iPad and iPad Mini Models

Apple today reduced the price of AppleCare+ for 9.7-inch iPad and iPad mini models to $69 in the United States, down from $99.


AppleCare+ was previously $99 for any iPad, but that price now applies to iPad Pro models only. The lower $69 price for the iPad and iPad mini has been offered by select Best Buy stores for the past several months.

AppleCare+ is an optional warranty plan that extends an iPad's or iPad mini's warranty period to two years from the original purchase date of the device, and adds up to two incidents of accidental damage coverage, each subject to a service fee of $49 plus applicable taxes in the United States.

AppleCare+ for iPad also provides 24/7 priority access to support advisors via online chat or phone for up to two years after the device's original purchase date. Without the plan, iPad owners are covered by Apple's limited one-year warranty and an initial 90 days of complimentary telephone support.

Apple charges out-of-warranty repair fees of $299 for the iPad mini 3 and iPad mini 4 and $249 for most 9.7-inch iPad models, including the sixth-generation model introduced at its education event today. By comparison, the upfront cost of AppleCare+ for iPad plus one incidental fee is $118, so the warranty can pay for itself.

AppleCare+ pricing for 9.7-inch iPad and iPad mini models has also been reduced in other countries, including Australia, Canada, Singapore, and the United Kingdom. Prices vary based on local currencies.

(Thanks, Christian!)

Related Roundups: iPad mini 4 (2015), iPad

Discuss this article in our forums