Apple Hosting Live HomePod Question-and-Answer Event on July 25

Have a question about the HomePod?


Apple announced that it will be hosting a HomePod live event in its Support Communities on Wednesday, July 25, providing customers with an opportunity to ask Apple support representatives questions about the Siri-enabled speaker.

Specialists will be on hand between 11 a.m. and 3 p.m. Pacific Time, answering questions about a variety of topics in real time:
Discover how to make HomePod your own: use AirPlay 2, create a stereo pair, personalize your setup and settings, ask Siri, and more. During this live event, Apple HomePod Specialists will be available to help you get the most from your HomePod.
To participate in the event when it goes live, head to the HomePod Community on the Apple Support Communities, sign in to or create an Apple ID account, click Post > Discussion in the upper-right corner, and submit a question.

Specialists already monitor the Apple Support Communities, and occasionally answer questions, but this event should lead to faster answers.

It'll be interesting to see how this goes.

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Apple Says It’s ‘Looking Into’ Limited Reports of Incoming Call Delays on iPhone X

Apple is "looking into" a limited number of reports from users experiencing delays with incoming phone calls on the iPhone X, the company said in a statement, after the issues were highlighted by the Financial Times today.


The report, which links to a few discussions on the Apple Support Communities, notes that hundreds of customers have complained that the iPhone X's display experiences delays in turning on for up to 10 seconds during incoming phone calls, preventing these users from tapping the answer button.

Indian blog PiunikaWeb rounded up similar complaints on the Apple Support Communities in January, but it appears affected iPhone X owners have been experiencing this issue since shortly after the device launched in November.

Based on what we've read, it appears that affected iPhone X units begin ringing when they receive a phone call, but the display does not turn on to show the caller ID or answer button for several seconds—sometimes even longer than 10 seconds—which typically results in the call being missed.

The issue doesn't appear to be fixed in the latest iOS 11.2.5 software update, and based on the complaints, it would appear that all versions back to at least iOS 11.2 are affected. Earlier versions of iOS 11 could be affected too.

MacRumors hasn't been able to reproduce this issue, and we've seen only a handful of comments on our discussion forums related to the matter, but we did find a dozen more complaints from users across Twitter and Reddit. We've reached out to Apple to ask for an update when it has more information to share.

Apple is likely collecting data from affected customers so that its engineers can investigate the matter, as it routinely does with any potential hardware or software issues, so contact Apple Support if you are affected. The issue likely can and will be addressed in a future software update.

Apple has dealt with a number of iPhone X hardware and software issues in recent months, some more widespread than others, including a defect causing green lines to appear on some displays, temporary unresponsiveness in cold temperatures, and the rear-facing camera failing to autofocus.

Last week, reports broke that Apple has decided to delay some new features planned for iOS 12 until next year so that it can double down on the performance and quality of the iPhone and iPad operating system in the near term.

Related Roundup: iPhone X
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