U.S. Apple Stores to Remain Closed Until Early May

Apple today informed employees that its Apple retail stores in the United States will remain closed until early May, and Apple employees will continue to work from home until then.


In a memo to employees, excerpts of which were shared by Bloomberg, Apple's retail chief Deirdre O'Brien said that Apple is "continuing to monitor local conditions for every Apple facility on a daily basis" and that reopening decisions will be made on after "thorough, thoughtful reviews and the latest guidance from local governments and public health experts."

For now, Apple's flexible work arrangements "will remain in place for all offices, and all retail stores will remain closed, until early May."

In Santa Clara County, where Apple Park, Infinite Loop, and many other corporate offices and retail stores are located, there is a shelter in place order that will remain in effect until May 3. It prevents all nonessential businesses from being open and requires employees to work from home. Apple's corporate offices will not be able to reopen until that order is lifted.

According to O'Brien, Apple is "working on options" to ensure that parents have the flexibility to adjust their schedules as necessary as many are also looking after children who are no longer able to school.

Apple had previously planned to begin reopening some stores in the first half of April, and that could still be the plan for some of its stores outside of the U.S. At the current time, all stores outside of China are closed and have been shuttered since March 14.
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Apple Offering Work-From-Home Support Roles to Some Geniuses and Technical Specialists

Apple has recently contacted some Genius and Technical Specialist employees in the U.S. with an opportunity to work from home as a support advisor on a temporary basis due to the ongoing pandemic, according to a source familiar with the matter.


Retail employees who accept this offer will receive the necessary equipment from Apple to offer sales and technical support to customers, as well as a small cash incentive, our source noted. It is unclear how long this at-home role will last, how many employees have been offered this opportunity, or if it is being offered in any other countries.

Jon Prosser of the YouTube channel Front Page Tech has also relayed this news today, noting that participating employees each receive an iMac.


With thousands of Apple retail employees that are already well trained with sales and support currently sitting at home, this move makes sense, and will help alleviate the workload of Apple's existing at-home advisors.

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Apple Plans to Start Reopening Retail Stores in First Half of April

Apple today informed employees that it plans to reopen its Apple retail stores starting in the first half of April, according to Bloomberg. Retail stores will not all reopen at once and will likely remain closed longer in areas with more widespread outbreaks.

We will reopen our stores on a staggered basis. At this time, we anticipate some stores may be able to open in the first half of April depending on the conditions in their community. We will provide updates for each store as soon as specific dates are established.
Apple closed all of its stores outside of China on March 14, and at the time of the closure, said that retail locations would remain closed until March 27. That date was later extended with vague wording on the Apple Store website that said stores would be closed "until further notice."

Apple's retail chief Deirdre O'Brien apparently told employees today that remote work plans will be extended through at least April 5, but after that date, brick and mortar stores will be reopening on a staggered basis. Apple plans to reevaluate work from home arrangements on a weekly basis based on workers' locations.
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People Who Left Devices at Apple Stores for Repair Can’t Get Them Until Stores Reopen

All of Apple's retail locations outside of Greater China are closed right now, and customers who left their devices for repair are unable to pick them up until the stores reopen, an Apple spokesperson confirmed to Business Insider.


Apple closed all of its stores on Saturday, March 14, but stayed open for a few extra days to allow customers to pick up devices ordered for in-store pickup or that were at the store for repair. There were, however, some people who weren't able to make it into stores to get their devices.

"We made every possible attempt to get people's products back to them," an Apple spokesperson said. "There certainly are people that, for whatever reason, did not pick up their products before we closed and their products are at our stores."

Apple's stores are closed "until further notice" with no specific reopening date, and an Apple spokesperson said there is no protocol in place for people to get their devices until the stores reopen. Apple originally planned to reopen on March 27, but later updated wording on its website with a less specific timeline.

Apple is working with customers who had their devices sent to a repair center to get them sent back to their homes rather than to retail stores for pickup.
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Apple Stores in San Francisco Bay Area to Remain Closed for At Least Three Weeks Under New Shelter-in-Place Mandate

Six San Francisco Bay Area counties this afternoon issued a shelter-in-place mandate that affects close to seven million people along with businesses in the area, including Apple Stores, reports The San Francisco Chronicle.


In the counties of San Francisco, Marin, Santa Clara, San Mateo, Alameda, and Contra Costa, along with the city of Berkeley, residents must stay inside and venture out only for necessities. Santa Clara county includes Apple's headquarters and many additional offices, while there are multiple ‌Apple Stores‌ across the six affected counties.

People must work from home unless they provide essential services like public safety, sanitation, and medical services. Pharmacies, banks, and grocery stores will remain open, as will restaurants, but only for take out. Veterinary services, gas stations, hardware stores, and other shops are permitted to remain open, but other stores will close.

Non-essential gatherings of any size are banned, along with non-essential travel "on foot, bicycle, scooter, automobile, or public transit."

Given the shelter-in-place order, ‌Apple Stores‌ in the Bay Area are not likely to be able to reopen on March 27 as planned, as the order is set to last for three weeks at this time, ending on April 7 at the earliest.

Apple on Friday closed all of its retail stores across the United States for a two week period.

The shelter-in-place order in the Bay Area is the most restrictive in the United States at this time, and have been put in place to halt the spread of the virus. The Bay Area has 251 reported cases of coronavirus at this time, but infectious disease experts believe there could be hundreds and possibly thousands of cases in the area that are undiagnosed due to testing issues.
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Apple Offers Extended Return Period Due to Store Closures, Will Accept Returns Two Weeks After Stores Reopen

Apple on Friday shut down all of its retail stores outside of greater China for a two week period in an effort to cut down on the spread of the COVID-19 coronavirus in the United States and other countries.


Following the store closures, Apple has published an FAQ that answers key questions customers might have about repairs and returns.

When it comes to returns, Apple says that it will accept returns for up to 14 days after its stores reopen, giving customers who need to return a product or an accessory a grace period while the stores are shut down.
Q: I want to return a product I recently purchased but the 14-day return period will end before March 28--what should I do?

A: Don't worry. We'll accept your return up to 14 days after we reopen.
The return policy excludes contracted iPhones in the United States, Canada, Japan, and Australia and carrier-financed devices in the United States.

As for repairs, Apple says that it is working to complete all repairs and that if a device is awaiting parts or is ready for pickup, an Apple employee will be in touch. Apple Stores have kept some staff available for customers to pick up devices on March 15 or 16 between 12:00 p.m. and 5:00 p.m.

Devices ordered for in-store pickup prior to when stores closed can also be picked up between March 15 and 16.

For repairs that are not already in progress, Apple directs customers to its online support staff who will be able to assist customers with mail-in repairs while Apple retail stores are closed.

Apple says that Genius Bar appointments will not be accepted until ‌Apple Stores‌ are reopened on March 28, which is when Apple plans to open stores once again. At this time, it is not clear if that date will be pushed back.

More info can be found in the full FAQ on Apple's website.
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Select Apple Stores Remain Open Temporarily for Customers With Pending Sales and Repair Pickups

Apple on Friday announced that all of its retail stores outside of the Greater China region are closed through March 27 due to the COVID-19 coronavirus pandemic. However, multiple sources have indicated that Apple is keeping some of its retail stores open this weekend for customers with pending in-store pickups only.



At least some Apple retail employees in the U.S. are reportedly still being asked to go into work today to assist with in-store pickups tied to Apple's online store and Genius Bar repairs that had already been processed.

An online Apple support representative has indicated that customers will be able to collect their pending pickups between March 14 and March 16 during limited opening hours. All other in-store services are unavailable until March 27.

It is unclear if this policy is in place at all of Apple's stores in the U.S., or in other countries, so we recommend contacting Apple.
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Apple to Close All Retail Stores Outside of China Until March 27th

Apple today announced that it is closing all of its retail locations outside of Greater China until March 27 due to the continuing spread of the coronavirus, which means Apple Stores worldwide will be shuttered for the next two weeks.


In a letter letting customers know about the store closures, Tim Cook says that China has taught us that the most effective way to minimize the risk of the coronavirus's transmission is to reduce population density and maximize social distance, which is why ‌Apple Stores‌ are closing. Apple had already closed all of its stores in Italy and Spain, but stores in other countries like the United States have remained open until now.
As of today, all of our stores in Greater China have reopened. I also want to thank our operations team and partners for their remarkable efforts to restore our supply chain. What we’ve learned together has helped us all develop the best practices that are assisting enormously in our global response.

One of those lessons is that the most effective way to minimize risk of the virus’s transmission is to reduce density and maximize social distance. As rates of new infections continue to grow in other places, we’re taking additional steps to protect our team members and customers.

We will be closing all of our retail stores outside of Greater China until March 27.
Cook says that customers who need to purchase devices or accessories can do so on Apple's website or through the Apple Store app. Customers who need service and support can use Apple's support site.

Apple plans to continue to pay its hourly workers during the store closures and has expanded leave policies to accommodate personal or family health circumstances created by COVID-19, including recovering from an illness, caring for a sick loved one, mandatory quarantining, or childcare challenges.
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Apple Closes All Retail Stores in Spain Due to Coronavirus

Apple has closed all 11 of its retail stores located in Spain as the coronavirus continues to spread in the country. Spain earlier today declared a state of emergency.


In a message posted on all of its store websites in Spain, Apple says that health precautions have forced the closure of its retail locations, with no word on when the stores will reopen.
Due to current health precautions, this store will remained closed until further notice. If you need online support, visit getsupport.apple.com. Apologies for the inconvenience.
There are 4,200 people infected with coronavirus in Spain, and 120 people have died. Spain has the second highest number of coronavirus cases in Europe after Italy, where Apple has also closed all of its retail locations.

Apple Stores in the United States remain open, though in some areas with restrictions on store openings, stores have closed. Apple Willow Grove Park in Pennsylvania, for example, is no longer open after the governor ordered mass closings of schools, gyms, entertainment venues, and more in Montgomery County in an effort to contain the coronavirus outbreak in the area.

In the coming days, there's a chance that additional stores in the United States could close, but at the current time, Apple employees are doing frequent cleanings and Apple has implemented measures to increase the amount of space between customers to mitigate the spread of the infection.

Thanks, Sam!
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Apple Cancels Today at Apple Sessions Until at Least April 5, Boosts Mac Stock in Stores

Apple yesterday canceled Today at Apple sessions across all of its retail locations in the United States and Canada, after canceling sessions earlier in the week in areas highly impacted by the coronavirus like the San Francisco Bay Area and Seattle.


Today at Apple sessions will be canceled until at least April 5 at this point in time, according to a retail employee with knowledge of Apple's plans, though that could change based on how the COVID-19 coronavirus continues to spread. High-profile events that would potentially draw a lot of people have been canceled until April 12.

Apple has implemented strict cleaning measures in its retail stores, and has cut down on the number of seats at the Genius Bar and the number of seating cubes in the forum areas, plus stores are limiting the number of people that can be inside at one time.

As Apple takes these measures, the company is also stocking up on Macs and Mac accessories in some of its retail stores, with an employee stating that there's been a "sharp increase" in Mac supply.

Across the country, schools and office buildings have shut down, leaving people to do their jobs and schoolwork from home. With an increase in Mac stock at some retail locations, Apple may be hoping people come into its stores to buy the tools they need to work remotely.
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