Apple Says MacBook Air With Retina Display Can Exhibit Anti-Reflective Coating Issues, Unclear if Eligible for Free Repairs

Apple this week acknowledged that MacBook Air models with Retina displays can exhibit anti-reflective coating issues, as indicated in a memo shared with Apple Authorized Service Providers and obtained by MacRumors.

"Retina displays on some MacBook, MacBook Air, and MacBook Pro computers can exhibit anti-reflective (AR) coating issues," the memo states.

Apple's internal service documentation for this issue previously only mentioned MacBook Pro and discontinued 12-inch MacBook models with Retina displays, but the MacBook Air is now mentioned in at least two places. Apple added a Retina display to the MacBook Air in October 2018 and all models of the notebook have featured once since.


Apple has a free repair program for the anti-reflective coating issue in place internally, but it has yet to add any MacBook Air models to its list of eligible models, despite mentioning it elsewhere in the documentation. However, with Apple at least acknowledging that the MacBook Air can exhibit the issue, customers may have a valid argument for at least a free in-warranty repair.

The eligibility list remains the same as in December 2019 for now:
  • MacBook Pro (13-inch, Early 2015)

  • MacBook Pro (15-inch, Mid 2015)

  • MacBook Pro (13-inch, 2016)

  • MacBook Pro (15-inch, 2016)

  • MacBook Pro (13-inch, 2017)

  • MacBook Pro (15-inch, 2017)

  • MacBook (12-inch, Early 2015)

  • MacBook (12-inch, Early 2016)

  • MacBook (12-inch, Early 2017)


Apple began the repair program in October 2015 after some MacBook and MacBook Pro users experienced an issue with the anti-reflective coating wearing off or delaminating on Retina displays. Apple has never posted the repair program to its website, opting instead to handle the matter more quietly. For that reason, your mileage may vary.

Over the years, the issue led to an online petition with nearly 5,000 signatures, a Facebook group with over 17,000 members, and complaints across the Apple Support Communities, Reddit, and our own MacRumors forums. A so-called "Staingate" website was set up to share photos of affected Mac notebooks.

Apple Stores outside of China and many Apple Authorized Service Providers are closed right now, but customers can visit support.apple.com for service and support.
Related Roundup: MacBook Air
Buyer's Guide: MacBook Air (Buy Now)

This article, "Apple Says MacBook Air With Retina Display Can Exhibit Anti-Reflective Coating Issues, Unclear if Eligible for Free Repairs" first appeared on MacRumors.com

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MacBook Pro Anti-Reflective Coating Repair Program Remains in Effect, But 2013-2014 Models No Longer Eligible

Apple continues to authorize free display repairs for eligible MacBook and MacBook Pro models with anti-reflective coating issues for up to four years after the affected notebook's original purchase date, the company said in an internal memo distributed to Apple Authorized Service Providers this week.


Models that remain eligible for the repair program:
  • MacBook Pro (13-inch, Early 2015)

  • MacBook Pro (15-inch, Mid 2015)

  • MacBook Pro (13-inch, 2016)

  • MacBook Pro (15-inch, 2016)

  • MacBook Pro (13-inch, 2017)

  • MacBook Pro (15-inch, 2017)

  • MacBook (12-inch, Early 2015)

  • MacBook (12-inch, Early 2016)

  • MacBook (12-inch, Early 2017)
Apple has not added any MacBook Pro or MacBook Air models released in 2018 or later to the eligibility list at this time.

In its memo, obtained by MacRumors, Apple adds that MacBook Pro models released in 2014 and earlier are no longer eligible for the program. Most of those units should be well past the repair program's four-year coverage window, but perhaps some were sold by resellers at a later date and were still eligible until now.

Apple began this repair program in October 2015 after some MacBook and MacBook Pro users experienced issues with the anti-reflective coating wearing off or delaminating on Retina displays. Apple has never posted the repair program to its website, opting instead to handle the matter more quietly.

Over the years, the issues have led to an online petition with nearly 5,000 signatures, a Facebook group with over 17,000 members, and complaints across the Apple Support Communities, Reddit, and our own MacRumors forums. A so-called "Staingate" website was set up to share photos of affected MacBooks.

Apple's internal service guide for this issue continues to state that customers who already incurred out-of-warranty costs related to this issue are eligible for a refund, which can be initiated by contacting Apple support.

Affected customers can schedule an appointment at an Apple Store or at an Apple Authorized Service Provider on Apple's support website by selecting Mac → Mac Notebooks → Hardware Issues → Display Issue. Apple advises technicians to quote customers a 3-5 business day turnaround time.

Related Roundup: MacBook Pro
Buyer's Guide: MacBook Pro (Buy Now)

This article, "MacBook Pro Anti-Reflective Coating Repair Program Remains in Effect, But 2013-2014 Models No Longer Eligible" first appeared on MacRumors.com

Discuss this article in our forums